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If your device asks you to sign in every fourth dimension y'all connect to Netflix, at that place may exist a technical problem preventing the device from staying connected to your Netflix account. Follow the steps for your device beneath to set up the problem.

Blu-ray players

Blu-ray actor

If your device allows you to search for TV shows or movies by title:

Ensure that your device has the latest firmware installed. If you demand aid checking for a firmware update, delight contact your device manufacturer.

If your device does not allow you to search for TV shows or movies past title:

Netflix identifies your device past its Electronic Series Number (ESN), which is assigned by the device manufacturer. Sometimes, two split up devices may end up with the same ESN. In these extremely rare cases, another Netflix member activating their device will cause your device to deactivate, and vice versa.

Computers

Google Chromebook or Chromebox

Change cookies and site data settings

1. From the browser toolbar, select the Chrome menu .

2. SelectSettings.

3. From the left-hand menu, selectPrivacy & security.

4. SelectSite Settings.

5. SelectCookies and site data.

6. Brand sure that theClear cookies and site data when you quit Chrome setting is turned off.

7. Try Netflix again.

Mac or Windows reckoner

Mac estimator

Follow the steps for your internet browser below.

Chrome

1. From the browser toolbar, select the Chrome carte du jour .

2. Select Settings.

3. From the left-paw menu, selectPrivacy & security.

4. Select Cookies and site information.

5. Make sure that the Clear cookies and site data when you quit Chrome setting is turned off.

6. Try Netflix again.

Firefox

1. From the upper right corner of the browser, select Menu .

2. Select Preferences.

3. From the left-hand card, select Privacy & Security.

4. Under History, find the Firefox volition: drop-downward carte du jour and select Retrieve history.

5. Select Restart Firefox .

6. Endeavour Netflix again.

Opera

1. From the upper left corner of your browser, select Opera.

2. Select Settings.

3. From the left-manus bill of fare, selectPrivacy & security.

4. Select Site Settings.

5. Select Cookies and site data.

6. Make certain that the Clear cookies and site data when you quit Opera setting is turned off.

7. Try Netflix again.

Windows computer

Follow the steps for your internet browser below.

Chrome

1. From your browser toolbar, click the Chrome carte du jour .

2. Click Settings.

3. From the menu on the left, clickPrivacy & security.

4. Click Cookies and site data.

5. Make certain that the Clear cookies and site data when you quit Chrome setting is turned off.

6. Attempt Netflix once more.

Firefox

1. From the upper right corner of the browser, click Card .

2. Click Preferences.

3. From the carte on the left, click Privacy & Security.

4. Under History, notice the Firefox will: drop-downwards menu and select Remember history.

5. Click Restart Firefox.

6. Try Netflix again.

Internet Explorer (version eleven or afterwards)

1. From the upper right corner of the browser, click Tools .

2. Click Internet Options.

3. Under Browsing History, uncheck Delete browsing history on exit.

4. Endeavor Netflix again.

Microsoft Edge

1. From the upper correct corner of the browser, click the "More" button ...

2. Click Settings.

3. From the menu on the left, click Privacy and services.

4. Nether the Clear browsing information header, click Choose what to clear.

5. Make certain that Cookies and other site data is turned off.

   Note:

   If you prefer to exit this setting on, you'll need to add together netflix.com to your Do not clear list

6. Try Netflix once more.

Opera

1. From the upper left corner, click the Opera button.

2. Click Settings.

3. From the menu on the left, clickPrivacy & security.

4. Click Site Settings.

5. Click Cookies and site data.

6. Make sure that the Clear cookies and site data when you quit Opera setting is turned off.

7. Try Netflix once again.

Windows app

Windows 8 app

Perform Windows updates

You may need to install important updates to resolve your issue.

1. Go to the Charms Carte by pressing the Windows Key + C.

2. Select Search.

3. Select Everywhere from the driblet-downward carte du jour.

   • If you do not have a drib-card proceed to step 4.

4. Search for "WUAPP."

5. Select the WUAPP App.

6. Select Check for Updates.

7. Select Install Important Updates.

8. One time the updates are installed, restart your estimator and try Netflix once more.

Windows x app

Update Windows

1. Press the Windows Primal on the keyboard.

2. Select Settings .

3. Select Update & security.

4. Windows volition check for updates. If it doesn't, select Check for updates.

5. Once the updates are installed, restart your computer and attempt Netflix again.

Game consoles

PlayStation iii

Cheque the date and fourth dimension settings

If the date and time on your device are significantly unlike from the current date and time, yous volition have a problem playing your TV show or pic.

For Japanese PlayStations, use Ten instead of O to cancel the selection whenever O is referenced in the troubleshooting steps below.

1. From the chief menu, navigate to Settings.

   • If yous're non already at the primary card, hold the PS button in the center of the controller, select Quit, then select Aye to return to the home screen.

2. Select Date and Time Settings.

3. Select Engagement and Fourth dimension.

4. Select Set via Internet.

5. Press the O button to render to the Engagement and Time screen.

6. Select Set up Automatically.

7. Select On.

8. Endeavour Netflix again.

Mobile phones and tablets

Android telephone or tablet

Sign out of Netflix

1. From the Netflix app, tap More or your Contour icon .

2. Scroll downward and tap Sign Out.

3. Tap Sign Out again to confirm.

4. Once you have signed out, sign back in and attempt Netflix again.

Set-meridian boxes and streaming media players

Amazon Fire TV Stick

Check your device's model twelvemonth

1. Become to the Recent device streaming activity folio of your account.

2. Find your Burn Goggle box Stick in the list. The model year will be shown next to the name of your device.

If your device'due south model year is 2014, you may be asked to sign in more than oft than usual. This is a known event with the 2022 model.

If your device's model year is newer than 2014, proceed to the next steps.

What to do side by side

Apple tree TV 2 or Apple tree Tv set three

Sign out of your Apple ID

1. From the habitation screen, select Settings.

2. Select iTunes Store.

3. Select Apple tree IDs.

4. Select Sign out of Apple ID.

5. Once signed out, go out to the Home screen and relaunch Settings.

6. Select iTunes Store.

7. Select Sign In.

8. Enter your Apple ID and password and try Netflix again.

What to practise next

Smart TVs

Smart Tv set

If your device allows you lot to search for TV shows or movies by championship:

Ensure that your device has the latest firmware installed. If you lot demand help checking for a firmware update, delight contact your device manufacturer. If a firmware update isn't available, or does not resolve your event, you may need to perform a mill reset. Contact your device manufacturer if y'all need assist.

If your device does not allow y'all to search for TV shows or movies past title:

Netflix identifies your device by its Electronic Serial Number (ESN), which is assigned by the device manufacturer. Sometimes, two carve up devices may cease upwardly with the same ESN. In these extremely rare cases, another Netflix member activating their device will cause your device to deactivate, and vice versa.

All other devices

All other devices

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Source: https://help.netflix.com/en/node/1894

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